PAIA Manual — Stratum Labs (Pty) Ltd t/a Talynth

2. Information Officer Contact Details

3. SAHRC Guide Reference

The South African Human Rights Commission ("SAHRC") has compiled a guide in terms of Section 10 of PAIA, which contains information required for the exercise of rights under PAIA. This guide is available from the SAHRC:

4. Categories of Records

Talynth holds records in the following categories:

4.1 Company Registration & Governance

• Memorandum of Incorporation
• CIPC registration documents
• Director and shareholder records

4.2 Financial Records

• Annual financial statements
• Tax returns and VAT records
• Banking records and payment processing logs
• Subscription and billing records

4.3 Human Resources

• Employment contracts
• Payroll records
• Leave and attendance records

4.4 Client & Customer Records

• User account records
• Subscription and billing history
• Support correspondence
• Compliance assessment data

4.5 Information Technology

• System architecture documentation
• Security policies and procedures
• Access control logs
• Backup and disaster recovery records

4.6 Contracts & Agreements

• Service provider agreements (AWS, PayStack, Afrihost)
• Terms of service and privacy policy
• Data processing agreements

5. Personal Information Processed

In the course of providing the Talynth platform, we process the following categories of personal information:

5.1 Platform Users

• Full name and email address
• Password (stored as cryptographic hash)
• Account preferences and settings

5.2 Organisations

• Business name and registration number
• Industry classification and employee count
• Compliance assessment data and scores
• Generated compliance documents
• DSAR tracking records
• Breach incident records

5.3 Billing

• Payment references (via PayStack — no card numbers stored)
• Subscription status and billing history
• Invoice records

6. Request Procedure

To request access to records held by Talynth, follow this procedure:

6.1 Form

Complete the prescribed Form 2 (for private bodies) as set out in Annexure B of the PAIA Regulations. The form is available from the Department of Justice website or the SAHRC.

6.2 Submission

Submit the completed form to our Information Officer at io@stratumlabs.tech.

6.3 Fees

• Request fee: R50 (payable on submission)
• Access fee: As per the PAIA fee schedule (Regulation 11), depending on the format and extent of records requested

6.4 Response Time

We will respond to your request within 30 days of receipt. This period may be extended by a further 30 days if the request requires a search through a large volume of records or consultation with a third party.

7. Grounds for Refusal

Access to records may be refused on the grounds set out in Sections 63 to 69 of PAIA, including but not limited to:

• Protection of the privacy of a third party (Section 63)
• Protection of commercial information of a third party (Section 64)
• Protection of confidential information of a third party (Section 65)
• Protection of safety of individuals or property (Section 66)
• Records privileged from production in legal proceedings (Section 67)
• Protection of research information of a third party (Section 69)

8. Availability of This Manual

This manual is available:

• On our website at talynth.tech/paia
• On request from the Information Officer at no charge
• For inspection at our registered offices during normal business hours

9. Updates

This manual is reviewed and updated annually, or whenever there are material changes to the categories of records held or personal information processed by Talynth. The most current version is always available on our website.